Refund Policy

RowRecon is operated by Shift Warden LLC. Effective date: September 11, 2026. Last updated: September 11, 2026.

RowRecon is operated by Shift Warden LLC. Purchases are generally final once access, credits, entitlements, or digital benefits have been delivered or materially used. Shift Warden LLC may approve refunds for duplicate charges, billing errors, failed entitlement delivery, verified technical failures that prevented reasonable use, or other circumstances required by applicable law. Approval is not automatic and is not guaranteed.

One-time purchases

The 24-Hour Pass is a one-time purchase granting 24 hours of Pro access from the server-recorded grant time. One-time purchases are generally final once entitlement is delivered. There is no automatic refund merely because you change your mind after use, or because you did not use all 24 hours. A refund may be considered for a duplicate charge, incorrect charge, entitlement not delivered, product unavailable due to a verified technical failure, accidental duplicate purchase, or other legally required cases. If a refund is approved and issued, the Pass entitlement is revoked. No fixed refund window is promised.

Disagreement with extraction quality alone does not automatically create a refund right once paid benefits were delivered. RowRecon does not make accuracy guarantees.

Subscriptions and cancellation

Subscriptions are recurring until canceled. Cancellation stops future renewals. Access continues through the paid billing period. Cancellation does not automatically refund the current billing period. Use the billing portal where available. A refund may still be approved for duplicate billing, billing error, failed entitlement, or verified technical failure.

Free local conversion remains free whether or not you purchase Pro.

How to request a refund

Open a support case and choose a refund category (duplicate charge, incorrect billing amount, entitlement not received, technical failure, accidental purchase, subscription issue, or other). Do not send statements, screenshots of statements, or account numbers.

Review process

Workflow: REQUESTED → UNDER_REVIEW → APPROVED or DENIED → ISSUED. Operator review is required. Stripe refunds run only after APPROVED. Duplicate issuance is blocked. Approval is not guaranteed.

Statutory rights

Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.

Contact

support@rowreconapp.com or Support.